We respect your privacy and are committed to keeping your personal information safe.
This privacy policy explains what information we collect, how we use it and how we protect it when you use our website or contact us.
Information we collect
We may collect information that you provide to us when you:
• Contact us by telephone, email or WhatsApp
• Complete an enquiry or quotation form
• Send us photographs or information about a property or its contents
• Request information about our services
This may include your name, telephone number, email address, property address and any other information you choose to provide.
How we use your information
We use your information to:
• Respond to your enquiry
• Provide quotations and information about our services
• Arrange and carry out house clearances
• Contact you about an enquiry or booking
• Improve our services and website
We will only use your information where we have a lawful reason to do so.
Sharing your information
We do not sell or rent your personal information to third parties.
We may share information with trusted service providers where this is necessary to provide our services or operate our business. Where we do this, we expect them to keep your information secure and only use it for the agreed purpose.
We may also disclose information where we are legally required to do so.
How long we keep your information
We only keep personal information for as long as we reasonably need it for the purposes described above, including where we need to keep records to meet legal, accounting or tax requirements.
Keeping your information secure
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
However, no method of sending or storing information online can be guaranteed to be completely secure.
Cookies
Our website may use cookies and similar technologies to help the website function, understand how visitors use our website and improve our services.
You can control or disable cookies through your browser settings. Some parts of the website may not function correctly if certain cookies are disabled.
Your rights
Under UK data protection law, you may have rights including the right to:
• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information in certain circumstances
• Object to certain uses of your information
• Ask us to restrict how we use your information in certain circumstances
If you would like to exercise any of these rights, please contact us using the details below.
Contact us
If you have any questions about this privacy policy or how we use your information, please contact us